Students, parents, enquirers and website visitors can raise any complaint about our courses, fees, staff, facilities, advertising or personal data through this process. Every complaint is logged, acknowledged and answered within fixed timelines.
At a glance
| Grievance Officer | Anjali |
|---|---|
| [email protected] (subject: “Grievance”) | |
| Phone / WhatsApp | +91 88188 18950 (Mon–Sat, 9:00 AM – 7:00 PM) |
| Acknowledgement | Within 2 working days |
| Resolution | Within 15 working days |
1. What you can raise
- Teaching quality, trainer conduct or missed classes
- Fees, receipts, instalments or refunds
- Certificates or placement assistance
- Behaviour of staff or other students, including harassment
- Misleading information in our ads, website or counselling
- Use or protection of your personal data
2. How the process works
| Step | What to do | Timeline |
|---|---|---|
| 1. Talk to us | Speak to your counsellor, trainer or batch coordinator. Most issues are fixed here. | Same or next working day |
| 2. Written grievance | Email the Grievance Officer at [email protected], or hand a written complaint at the front desk. Include your name, phone, course and batch, what happened, dates and the outcome you want. Attach receipts or screenshots if relevant. | Acknowledged with a reference number within 2 working days |
| 3. Review | The Grievance Officer reviews records, speaks to the people involved and may call you for a meeting. | Within 10 working days |
| 4. Decision | You receive a written response with the decision and action taken. | Within 15 working days of acknowledgement |
| 5. Escalation | If you are not satisfied, reply to the decision asking for escalation. The Director reviews the case. | Escalate within 15 days of the decision; Director responds within 7 working days |
3. Sensitive complaints
Complaints of sexual harassment, bullying or threats are handled confidentially and on priority. Interim steps, such as changing a batch or seating, can be taken immediately to protect the person who complained. Complaints about the Grievance Officer go directly to the Director at the same email with the subject “Director – Grievance”.
4. Our commitments
- No one will be treated unfairly for raising a complaint in good faith.
- Complaints are kept confidential and shared only with those who need to act on them.
- We keep a register of complaints and review it every quarter to fix recurring issues.
5. Outside options
You can also approach these bodies at any time:
- National Consumer Helpline: call 1915 or file on the NCH app or website.
- Consumer Commission: file a complaint online through e-Daakhil.
- Data Protection Board of India: for personal data complaints, after using our process.